SHIPPING & RETURNS
If the item you purchased arrives damaged, please contact me within 14 days of arrival. Please hold on to the item(s) and packaging to facilitate claims with the post office and, if applicable, the insurance company. I may ask you to return the damaged item for repair, exchange, or refund.
If your order does not arrive at all, please contact me within 42 days after ordering, so that I can follow up with the post office and reimburse you if the package shows no signs of reappearing.
We accept “change of mind” returns, if requested within 14 days of the package arrival date. All returned items must be in the original condition and packed well, so as to prevent damage.
Shipping charges will not be refunded for “change of mind” returns. No refunds or returns are permitted for custom orders. Returns must be shipped with tracking (USPS package services include tracking).
Please read the item description before purchasing an item, especially the measurements. Contact me if you need more information about an item before purchasing.
NEW MEXICO CUSTOMERS: NM sales tax may be charged on purchases.
INTERNATIONAL CUSTOMERS: As regulations vary from country to country, please keep in mind any restrictions regarding shipping to your country when making a purchase. Buyers are responsible for any customs duties fees. Because of government restrictions, I cannot ship to Cuba, Sudan, Iran, Iraq, or North Korea (US military areas are an exception). Also, if you are in Burma, Western Balkans, Belarus, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Sierra Leone, Syria, or Zimbabwe; please contact me before making a purchase as these countries tend to have more import regulations than others.
Dragon in Knots respects your privacy. The personal information collected from you, when you make a purchase, may include: your name, email address, mailing address, and phone number.
Electronic newsletters and other promotional emails will be strictly opt-in. If you later decide to unsubscribe from promotional emails, you may inform us at firstname.lastname@example.org .
Dragon in Knots uses your information to respond to your inquiries, to contact you regarding your purchases, and to fulfill your orders. If you make a purchase, Dragon in Knots will share your information with the United States Postal Service (if you are not in the USA, the USPS will transmit your information to the postal services needed to get your package to your address). Your information will also be shared with the payment processor (Paypal or Shopify). You can read the privacy policies of these third parties on their respective websites.
If the situation arises, Dragon in Knots may also share your personal information in compliance with government requests or to aid a legal investigation, when deemed necessary and appropriate.
Dragon in Knots will NEVER sell your information.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Here is a list of cookies that Shopify uses. We’ve listed them here so you that you can decide if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
We also use Google Analytics to track traffic and non-personally identifiable information, such as average session duration and type of browser.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence.
When you click on links on our blog, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
QUESTIONS AND CONTACT INFORMATION