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Policies

SHIPPING & RETURNS

If the item you purchased arrives damaged or does not arrive, please contact me within 14 days of arrival or 42 days after ordering, so that we can make arrangements to remedy the problem.

Requests for refunds or returns must be received within 14 days of the package arrival date to be considered. All returned items must be in the original condition and packed well so as to prevent damage.

Except for cases of damage prior to arrival or an item that goes missing in transit to you, shipping charges will not be refunded. No refunds or returns are permitted for custom orders. Returns must be shipped with tracking.

Please read the item description before purchasing an item, especially the measurements. Contact me if you need more information about an item before purchasing.

NEW MEXICO CUSTOMERS: NM sales tax may be charged on purchases.

INTERNATIONAL CUSTOMERS: As regulations vary from country to country, please keep in mind any restrictions regarding shipping to your country when making a purchase. Buyers are responsible for any customs duties fees. Because of government restrictions, I cannot ship to Cuba, Sudan, Iran, Iraq, or North Korea (US military areas are an exception). Also, if you are in Burma, Western Balkans, Belarus, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Sierra Leone, Syria, or Zimbabwe; please contact me before making a purchase as these countries tend to have more import regulations than others.

 

PRIVACY

Dragon in Knots respects your privacy. The personal information collected from you, when you make a purchase, may include: your name, email address, mailing address, and phone number.

Electronic newsletters and other promotional emails will be strictly opt-in. If you later decide to unsubscribe from promotional emails, you may inform us at dragoninknots@gmail.com .

Dragon in Knots uses your information to respond to your inquiries, to contact you regarding your purchases, and to fulfill your orders. If you make a purchase, Dragon in Knots will share your information with the United States Postal Service (if you are not in the USA, the USPS will transmit your information to the postal services needed to get your package to your address). Your information will also be shared with the payment processor (Paypal or Shopify). You can read the privacy policies of these third parties on their respective websites.

If the situation arises, Dragon in Knots may also share your personal information in compliance with government requests or to aid a legal investigation, when deemed necessary and appropriate.

Dragon in Knots will NEVER sell your information.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

COOKIES

 Here is a list of cookies that Shopify uses. We’ve listed them here so you that you can decide if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We also use Google Analytics to track traffic and non-personally identifiable information, such as average session duration and type of browser.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence.

LINKS

When you click on links on our blog, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

QUESTIONS AND CONTACT INFORMATION

If you have questions regarding our privacy policy, please contact us at dragoninknots@gmail.com .