Frequently Asked Questions
Shipping
How much does shipping cost?
There is a shipping estimate calculator on the cart page. Add the items you are interested in to your cart, input your location, and press “CALCULATE SHIPPING.” The shipping cost calculator will list rates for Ground Advantage (First Class Package for international), Priority, and Priority Express services. A fourth discounted international shipping option may be available for certain countries. Our shipping charge is based on the weight of your order.
We offer FREE First Class shipping for orders of $35 or more to destinations in the USA.
How long will it take to get my order?
Packages typically arrive to US destinations within two weeks. Please allow extra time during the holiday season or extreme weather conditions, or if you live in a remote area. For reference, we ship from Albuquerque, NM, USA.
It is difficult to estimate shipping times for non-US locations because there is so much variance from country to country, and even from package to package. Please plan ahead and order early if you are purchasing an item for an event. Our processing time (from receiving an order to putting it in the mail) is 1 to 5 business days for in-stock items.
Do you provide tracked shipping?
All packages we send out have a tracking number. The United States Postal Service is usually fairly good at scanning packages in along the way, but don’t panic if your package goes a couple days without an update; sometimes they forget to scan them.
International shipments also have a tracking number, but postal services in different countries vary on how often or if they scan packages. At the very least, you should be able to see when a package leaves the US, en route to your country.
Do you ship internationally?
Yes, we ship internationally! However, due to new packaging laws, we do not ship to certain European countries at this time
Please note that customs in your country may charge you custom duties and/or VAT/GST before giving you your package. These fees and taxes are your responsibility as an international shopper.
As regulations vary from country to country, please keep in mind any restrictions regarding shipping to your country when making a purchase.
Returns and Refunds
What happens if there’s a problem with my order?
If the item you purchased arrives damaged, please contact me within 14 days of arrival. Please hold on to the item(s) and packaging to facilitate claims with the post office and, if applicable, the insurance company. I may ask you to return the damaged item for repair, exchange, or refund.
If your order does not arrive at all, please contact me within 30 days after ordering (90 days for international orders), so that I can follow up with the post office and reimburse you if the package shows no signs of reappearing.
Do you accept returns?
Digital products, such as pdf patterns, are non-refundable.
We accept “change of mind” returns for physical products, if requested within 14 days of the package arrival date. All returned items must be in the original condition and packed well, so as to prevent damage.
Shipping charges will not be refunded for “change of mind” returns. No refunds or returns are permitted for custom orders. Returns must be shipped with tracking (USPS package services include tracking).
Please read the item description before purchasing an item, especially the measurements. Contact me if you need more information about an item before purchasing.
Products
How heavy are your book weights?
Each book weight weighs about 7 ounces [200 grams]. Differences in fabric may cause slight variations in weight.
Our product testing found this size was a good balance between economy and functionality. Tightly bound books may require two book weights to stay open.
Where are your products made?
Our sewn and crocheted products are made in the USA, using domestic and/or imported materials. We use fabrics and yarns from various countries to add variety to our selection.
Our photo bookmarks are printed in the USA by a professional printer, using photos from my travels.
Other
What about allergies?
Dragon in Knots is a strictly smoke-free shop.
There is a resident cat and a visiting dog. They are not allowed to come into direct contact with shop inventory and supplies. Unfortunately, fur tends to fly, but I try to keep cross-contamination to a minimum.