Frequently Asked Questions
(plus a few that no one has ever asked, but I thought it would be helpful to cover anyway)
DK: Dragon in Knots
GST: goods and services tax
NM: New Mexico (the US state between Arizona and Texas)
PDF: portable document format
US/USA: United States of America
USPS: United States Postal Service
VAT: value added tax
Shipping
How much does shipping cost?
The shipping charge is based on the weight of your order and is calculated using USPS postage costs. Orders within the USA may be shipped via Ground Advantage, Priority, or Priority Express. Dragon in Knots offers FREE Ground Advantage shipping for orders of $35 or more to destinations in the USA.
International orders may be shipped via Asendia Simple Export, USPS First Class Package, USPS Priority, or USPS Priority Express.
How long will it take to get my order?
Packages typically arrive to US destinations within two weeks. Please allow extra time during the holiday season or extreme weather conditions, or if you live in a remote area. For reference, I ship from Albuquerque, NM, USA.
It is difficult to estimate shipping times for non-US locations because there is so much variance from country to country, and even from package to package. Please plan ahead and order early if you are purchasing an item for an event. Processing time (from receiving an order to putting it in the mail) is 1 to 5 business days for in-stock items.
Do you provide tracked shipping?
All packages sent through USPS have a tracking number. The United States Postal Service is usually fairly good at scanning packages in along the way, but sometimes they forget to scan them and the package goes a couple days without an update
International shipments also have a tracking number, but postal services in different countries vary on how often or if they scan packages. At the very least, you should be able to see when a package leaves the US, en route to your country.
Do you ship internationally?
Yes, I ship internationally! However, due to new packaging laws, I do not ship to certain European countries at this time
Please note that customs in your country may charge you custom duties and/or VAT/GST before giving you your package. These fees and taxes are your responsibility as an international shopper.
As regulations vary from country to country, please keep in mind any restrictions regarding shipping to your country when making a purchase.
Returns and Refunds
What happens if there’s a problem with my order?
If the item you purchased arrives damaged, please contact me within 14 days of arrival. Please hold on to the item(s) and packaging to facilitate claims with the post office and, if applicable, the insurance company. I may ask you to return the damaged item for repair, exchange, or refund.
If your order does not arrive at all, please contact me within 30 days after ordering (90 days for international orders), so that I can follow up with the post office and reimburse you if the package shows no signs of reappearing.
Do you accept returns?
Digital products, such as PDF patterns, and custom orders are non-refundable.
DK accepts “change of mind” returns for in-stock physical products. Buyer must contact me and return the item within 30 days of delivery. All returned items must be in the original condition and packed well, so as to prevent damage.
Shipping charges will not be refunded for “change of mind” returns. No refunds or returns are permitted for custom orders.
Please read the item description before purchasing an item, especially the measurements. Contact me if you need more information about an item before purchasing.
Products
How heavy are your book weights?
Each book weight weighs about 7 ounces [200 grams]. Differences in fabric may cause slight variations in weight.
Product testing found this size was a good balance between economy and functionality. Tightly bound books may require two book weights to stay open.
Where are your products made?
DK's sewn and crocheted products are made in the USA, using domestic and/or imported materials. I use fabrics and yarns from various countries to add variety to the selection.
DK's photo bookmarks are printed in the USA by a professional printer, using photos from my travels.
How should your products be cleaned?
Book Weights: Spot-clean only with a lightly damp cloth. Avoid getting the metal weights wet. Iron on "cotton" if necessary. I recommend covering the item with a thin cotton cloth while ironing.
Cookbook Weights: Wipe with a damp cloth. Do not put the cookbook weight under water, as the water may seep in through the seams. Iron gently on "wool" if necessary. I recommend covering the item with a thin cotton cloth while ironing.
Pouches with Clips and Fabric Bookmarks: Hand wash in cool water. Prop pouches open and let air dry. Iron on "cotton" if necessary. I recommend covering the item with a thin cotton cloth while ironing. Avoid ironing snaps (the metal gets quite hot) and ribbons (they melt on the cotton setting).
Pouches without Clips, Eyeglass Holders, and Coasters: Machine wash in cool water on gentle or hand wash in cool water. Tumble dry low or air dry. Pouches and eyeglass holders may need to be propped open to ensure the inside fully dries. Iron on "cotton" if necessary. I recommend covering the item with a thin cotton cloth while ironing. Avoid ironing snaps (the metal gets quite hot) and ribbons (they melt on the cotton setting).
Cord Clips: Wipe with a damp cloth. Do not iron.
Smartphone Stands: Spot-cleaning with a damp cloth is recommended because the filling may bunch during washing and drying. However, smartphone stands can be washed if necessary. Machine wash in cool water on gentle or hand wash in cool water. Tumble dry low or air dry. Gently massage the fiberfill back into place and lightly steam the fabric if necessary.
Other
What about allergies?
Dragon in Knots is a strictly smoke-free shop.
There is a resident cat and a visiting dog. They are not allowed to come into direct contact with shop inventory and supplies. Unfortunately, fur tends to fly, but I try to keep cross-contamination to a minimum.