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What happens if there’s a problem with my order?

If the item you purchased arrives damaged, please contact me within 14 days of arrival. Please hold on to the item(s) and packaging to facilitate claims with the post office and, if applicable, the insurance company. I may ask you to return the damaged item for repair, exchange, or refund.

If your order does not arrive at all, please contact me within 42 days after ordering, so that I can follow up with the post office and reimburse you if the package shows no signs of reappearing.